Refund & Returns
Last updated, June 2026
We want you to love what you ordered. If it isn't right, here's exactly how a return works, written plainly, and within your rights as a consumer.
Your right to change your mind
If you're in the EU, you have 14 days from the day you receive your order to let us know you'd like to return it, and a further 14 days to send it back, no reason needed. These statutory rights always apply and nothing below limits them.
The condition we need it in
- Unworn and unwashed, with all tags and any hygiene liner still attached.
- In its original packaging where possible.
- You may handle a piece as you would in a shop, but items returned beyond that may have their refund reduced to reflect any loss in value, as the law allows.
How to start a return
Email info@leopine.es with your order number and what you'd like to return, and we'll send instructions. Logistics, carriers and any duties are explained on our Shipping & Returns page.
Refunds
Once your return reaches us and passes a quick check, we'll refund you within 14 days, to the original payment method. Refunds are processed by our payment provider, the time it takes to appear on your statement is set by your bank. Original shipping is refunded for full cancellations under your right of withdrawal; for ordinary returns, the customer covers return postage unless the item was faulty or wrong.
Exchanges
Happy to swap for a different size or colour, subject to stock, we cover the cost of sending the replacement. Just ask when you start your return.
Faulty or incorrect items
If something arrives damaged, faulty, or simply isn't what you ordered, tell us within a reasonable time and we'll make it right, a repair, replacement or full refund including return postage, in line with your legal guarantee. This is separate from, and additional to, the change-of-mind window above.
A few things we can't take back
- Pieces returned without their hygiene liner or seal once removed (swimwear and similar), for health reasons.
- Gift cards.
- Clearly personalised or made-to-order items, where offered.
None of this affects your rights if an item is faulty.
Questions
A real person reads info@leopine.es, ask us anything before you send something back.