Frequently Asked Questions

Checkout our frequently asked questions below. If you still can't find your answer, please contact us. 
Our team is available Monday to Thursday 10:00 am - 6:00 pm EST and Friday 9:00 am - 3:00 pm EST
Customer Care: info@leopine.es

What are my shipping options?

  • We ship worldwide through DHL Express.
  • Shipping time depends on your location. Shipments are made during business hours, Monday to Friday. If the order is place before 16.00 AM GMT+1 on a weekday it will usually be shipped on the same day.
  • Free shipping is available for international orders of $150 EUR or more. Duties & Taxes do not apply towards free shipping promotion. 

When will my order ship?

All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.

What is your return and exchange policy?

We accept returns within 14 days of receiving our product. The product must be returned unused, all labels and original packaging should also be intact. 

General Shipping Information

  • If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
  • We are not responsible for lost packages due to shipping addresses provided incorrectly. 

How is my payment secured?

Leopine guarantees total security of your online purchase. The website uses a secure payment system of first order financial entities in e-commerce. Your confidential payment data is directly transmitted and encrypted (SSL) to the financial entity. This is the most advanced and safe online technology for customers.

What are the accepted payment methods?

We accept MasterCard, Visa, American Express, Apple Pay and PayPal.

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